Bitrix24 is a large suite with CRM, built-in telephony, quotes, time tracking and a knowledge base – hosted in Frankfurt. If you want many tools from a single vendor, it serves you well. The-Y CRM is leaner: one inbox for WhatsApp, phone and email, a built-in phone system and CRM – self-hosted for €10 a month or €240 one-time.
Self-hosting Bitrix24 starts at €3,590, and in the cloud your own SIP line costs an extra €49 a month. You host The-Y CRM for €10 a month or €240 one-time – and connect your phone number at no extra charge.
I'm Thomas Nuri Yilmaz, Head of IT at Dove Touristik and founder of The-Y. In 2024 I faced exactly this question: I was looking for a ticketing system, tested osTicket, then Zammad, and found Chatwoot while searching for a respond.io alternative. I ran Zammad, Chatwoot and n8n myself. What I was missing was everything in one place: WhatsApp, phone and email in one inbox, with a phone system of its own. Today we at The-Y no longer work with any of these tools – we work with The-Y CRM.
Bitrix24 according to bitrix24.de (pricing, plan comparison, telephony prices, on-premise) and its helpdesk, accessed 10 Oct 2026 (sources below). Bitrix24 prices in euros, flat per company; Bitrix24 doesn't state whether they are net or gross. Details on The-Y CRM as of version 1.1.24 (11 Oct 2026) – new features include finance up to the export for your tax advisor (no tax advice), Facebook and Instagram posts with a content calendar, answering comments, WhatsApp templates with a preview and installing it as an app on your phone (no push notifications yet).
With every tool, you pay Meta's WhatsApp fees and your call minutes to the respective provider; The-Y adds no markup. Since 1 Oct 2026 Meta also charges for replies within the 24-hour window; the first 1,000 per number per month are free. Those 1,000 are Meta's free allowance – not to be confused with the limit of The-Y Free (1,000 outgoing messages per month across all channels). With Bitrix24, WhatsApp runs via Twilio, Edna.io or “Instant WhatsApp”; according to Bitrix24, you only pay the respective provider. All the details, with a calculator for every country: What The-Y CRM really costs. For up to 3 people, The-Y Free (€0) is enough – in our cloud or self-hosted with a free key.
Write to us. We get the server, install The-Y CRM and keep it up to date. You pay the licence and the server costs 1:1, exactly as they are billed – no markup, no service fee.
Server guide price: about €8–15 net per month (e.g. netcup VPS 500 or 1000, see the costs page). We do this case by case until there's a ready-made hosting package.
Like it? Then move to your own server – free with a free key (same limits as Free) or without limits with the self-hosting licence (guide, server requirements) – or let us do it for you.
Yes, with Docker on your own server – in two ways: free with a free key (created in the app after sign-up; the same limits as Free: 3 users, 1,000 outgoing messages across all channels and 200 outgoing call minutes per month, 2 GB; no support, feedback during the Alpha is welcome) or without usage limits with the self-hosting licence for €10 a month or €240 one-time (during Alpha and Beta; from the Live release €20 or €480). The €10 and the €240 get you the same licence – one as a subscription, the other perpetual.
Free in the cloud for up to 3 users: servers in the EU, 1,000 outgoing messages (all channels combined) and 200 outgoing call minutes per month, 2 GB storage. For larger teams, The-Y CRM runs on your own server. If you don't want to run one, we set it up for you case by case and keep it up to date: you pay licence and server costs 1:1, with no markup and no service fee – server guide price about €8–15 net per month.
True: from Basic, Bitrix24 has built-in telephony with queues, recording and IVR (2 levels in Basic and Standard). For your own SIP line, the SIP connector adds €49 a month, and a call lasts at most 1 hour. In The-Y CRM the phone system comes with every plan, even Free. You simply connect your phone number – currently sipgate, Zadarma or Twilio, more to follow.
The-Y charges nothing extra. You pay Meta's fees directly to Meta. Since 1 Oct 2026 Meta also charges for replies within the 24-hour window; the first 1,000 per number per month are free. Those 1,000 are Meta's free allowance – not to be confused with the limit of The-Y Free (1,000 outgoing messages per month across all channels). Details on the costs page.
Yes. If you already use the WhatsApp Business app, you can keep it: The-Y CRM connects the number via Meta's WhatsApp Business Platform as well, replies you send from your phone also appear in the CRM, and up to 180 days of history are imported. If the number runs in the personal WhatsApp app, you first switch it to the WhatsApp Business app or release it from WhatsApp – that's Meta's rule for the Business Platform and applies just the same with Zammad, Chatwoot or Twilio. The number stays yours.
Then all self-hosted installations – with a free key, a monthly licence or a lifetime licence – first get a final update that removes the licence check and all usage limits. After that they keep running for free, without limits and indefinitely; your data is on your server anyway. This is also in our Terms of Use. If you use Free in our cloud, you can export your data at any time.
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Bitrix24 is a trademark of its respective owner. This comparison is independent and made to the best of our knowledge; please report errors to office@the-y.at and we'll correct them right away.