The-Y CRM is a shared WhatsApp inbox for small teams. Unlimited users for €20 a month — plus a built-in phone system, so no call gets lost.
No credit card. Free for up to 3 users. For businesses only.
The WhatsApp Business app is made for one person. Chats can't be assigned to a colleague. Nobody sees who replied or who is on it.
With The-Y CRM: every chat has an owner, a status and internal notes.
The phone rings while everyone is busy. The caller tries the next company. A voicemail nobody checks doesn't help.
With The-Y CRM: callers can press 1 and get a WhatsApp from you. Every missed call lands in the inbox.
Most team inbox tools price by user, or bundle a fixed number of seats. Growing the team means a bigger plan.
With The-Y CRM: Cloud Pro includes unlimited users and brands for one price.
Create an account on crm.the-y.at. No credit card. Free for up to 3 users.
Connect your WhatsApp Business number with Meta's official sign-up. You stay the owner; Meta bills you directly.
Invite colleagues. More than 3 users? Book Cloud Pro in the app under Settings → License.
Honest status (15 Oct 2026): Meta is still reviewing our app. Until it approves it, the one-click sign-up in step 2 isn't open to new customers. You can connect with your own Meta app instead (advanced). WhatsApp guide →
Chats, calls, customers and invoices in one tool. The Free plan includes every feature except your own branding, within its limits.
Needs a WhatsApp template approved by Meta. At most one message per number in 24 hours; numbers that opted out get none. The ready-made flow comes with German greeting texts — type or record your own. Phone system guide →
Only facts from the vendors' own pages. Where we haven't checked something, we say so.
| Tool | Users | Hosted price (smallest plan) | Phone system for the team | Free plan / trial | Contract |
|---|---|---|---|---|---|
| The-Y CRM | Unlimited on Cloud Pro · Free: 3 | €20/month incl. any VAT (Alpha & Beta); €40 from Live | Built in: menus, queues, voicemail, calls in the browser | Free plan, permanently, up to 3 users | Monthly, cancel any time |
| WATI | Included per plan; extra users are charged per user | not checked yet | not checked yet | not checked yet | not checked yet |
| respond.io | 5 or 10 included; extra users $12–$24 per user | Starter $79 (yearly) or $99 (monthly), 5 users | None of its own; calls via WhatsApp Calling or Telnyx; no keypad menu, no queue | 7-day trial, no free plan | not checked yet |
| superchat | 3, 6 or 12 included; extra users €19 per user/month | Basic €89/month net, 3 users | Not documented; an AI agent answers calls (from Professional) | Free: 1 user, 30 active contacts; 14-day trial | 12-month minimum term |
| Trengo | 10 or 20 included, depending on plan | Boost €299 (yearly) or €349 (monthly) net, 10 users | Own telephony as an add-on in Boost and Pro; menu (IVR) only in Enterprise per a 2023 help article | 7-day trial, no free plan | Renews automatically; 60 days' notice on 12-month contracts |
respond.io, superchat and Trengo as published on their own pricing pages, terms and help centres, checked on 10 Oct 2026 — sources and details in our comparisons: respond.io · superchat · Trengo. WATI: user model from wati.io/pricing, checked on 15 Oct 2026 — prices, WhatsApp fees and calls in our WATI comparison. respond.io prices in US dollars. With every tool you pay Meta's WhatsApp fees on top. All names are trademarks of their owners. Spotted an error? office@the-y.at — we'll fix it.
Prices in euros. WhatsApp, SMS and calls run on your own accounts: Meta and your providers bill you directly, with no markup from us.
Permanently free. For trying it out and for very small teams.
We host The-Y CRM for you. Unlimited users and brands for one price.
Run The-Y CRM on your own server (Docker). Same software, full control of your data.
What else you pay: WhatsApp per Meta's rate card, plus SMS and call minutes from your provider. Every cost explained, with a calculator per country →
Alpha note: prices and limits may still change. The Cloud Pro price stays as long as your subscription runs without a break. The Alpha terms apply.
Yes. The-Y CRM connects to Meta's WhatsApp Business Platform, the official API for businesses. No WhatsApp Web scripts and no unofficial apps. Meta is still reviewing our app; until it approves it, you connect with your own Meta app (guide).
You pay Meta directly, at Meta's rates, through your own WhatsApp Business account. The-Y adds no markup. The same goes for SMS and call minutes: your provider bills you. Costs and calculator.
Cloud Pro runs on servers in Austria (Vienna data centre), inside the EU, GDPR-aligned. The Free plan runs on our EU servers. Services you connect yourself, such as WhatsApp, process data under their own terms. A data processing agreement is available. You can also run The-Y CRM on your own server.
Honestly: The-Y CRM is Alpha software. Features still change. Automatic backups run, and a formal failover comes in the Beta. Please also back up important data yourself, and don't use it as the only place for business-critical data yet. Push notifications in the phone app are not there yet. Open points are listed under Known issues.
Yes. Cloud Pro is billed monthly or yearly. You can cancel any time, effective at the end of the paid period. The Free plan has no contract. You can export your data at any time.
Yes. WhatsApp Business Platform works with UK (+44) and Irish (+353) numbers. For calls you bring your own phone line from sipgate, Zadarma or Twilio — check that your provider offers the number you need. Prices are set in euros; at checkout Stripe shows UK customers the price in pounds.
Yes. Once Meta has approved our app, a number that runs in the WhatsApp Business app can stay in the app and also appear in the CRM, with up to 180 days of history. A number in personal WhatsApp must first move to the WhatsApp Business app. The number stays yours.
Start free with up to 3 users. Book Cloud Pro when the whole team joins.
Questions? sales@the-y.at