Everyone's on a call and the phone keeps ringing? With The-Y CRM, the caller hears a short message, presses 1 and gets a WhatsApp message from your number seconds later. In your team inbox, the message, the consent with a timestamp and the reply sit in one conversation.
Test it yourself, with no sales call and no credit card. The Free plan stays free, with fair limits.
Illustration, not real customer data. The real screens are in the video.
You look after the phones or the shared inbox, and you know what happens when everyone is busy at once.
Callers want an answer now. Not everyone leaves a voicemail, and those who do wait until someone listens to it.
With The-Y CRM: instead of voicemail, the announcement offers a WhatsApp message. The caller decides with one key press.
You call back, and now the customer can't pick up. Then they call again, and the line is busy again.
With The-Y CRM: the customer taps “In the morning”, “In the afternoon” or “Call now” in the message, or simply writes back.
Missed calls sit in the call list of a single phone. Nobody on the team sees who is calling back or what the customer wanted.
With The-Y CRM: the conversation lands in the shared inbox. The team gets a notification, one person takes it, everyone sees the status.
This is how our test call on 16 October 2026 went. Left: what the caller experiences. Right: what happens in your inbox.
Leider ist gerade niemand frei. Drücken Sie die 1, … (“Sorry, nobody is available right now. Press 1 and we'll send you a WhatsApp message straight away, and we'll get back to you there. Or simply stay on the line.”)If they press no key, they stay on the line and are forwarded. You choose where, for example to a mobile or to voicemail.
Caller … asked for WhatsApp by key press (consent recorded with timestamp).The contact page shows the consent with date and time.
Simplified illustration. The real screens are in the video.
34 seconds, recorded on 16 October 2026 with our own numbers. The steps are easy to follow without sound, and an English transcript comes with it.
The CRM interface is also available in English and Turkish. The phone voice in the video is the built-in German one; see good to know.
This works because the phone system is built into the CRM: ring group, announcement, menu and WhatsApp sending work together. You bring your own accounts.
About 20 minutes according to the guide, once WhatsApp and the phone line are connected. The phone system applies changes within seconds. Set up telephony
Free on crm.the-y.at, no credit card.
Call from your mobile, don't pick up, press 1.
Times according to our guides; Meta's template review comes on top. Look around first without signing up: in the demo, calls and WhatsApp are only simulated.
No. Meta requires consent before your first message to someone who hasn't written to you. That's why the announcement asks first: only when the caller presses 1 does the message go out automatically, and the consent is saved with a timestamp. Callers who press no key stay on the line and are forwarded, for example to a mobile or to voicemail.
Partly, today. The WhatsApp message is your own template and can be in English. The built-in phone voice speaks German, so you record your English announcement in the browser or upload an audio file. The short confirmation after pressing 1 is currently always read by the German phone voice. Listen to the whole flow in a test call before you switch it on for customers.
You need a number with SIP access from a phone provider, currently sipgate, Zadarma or Twilio. We don't buy numbers for you; the number runs on your own account with the provider. Whether an existing number works depends on your provider. Set up telephony
From your own, connected through your own Meta account (WhatsApp Business Platform). Meta bills the messages directly to you; The-Y adds no markup. Connect WhatsApp
The caller decides by pressing a key. The CRM saves the consent with date and time on the contact; it applies only to this reply, not to marketing. A data processing agreement is available. We don't make blanket legal promises: whether the flow fits your business is best checked by whoever handles data protection for you.
Testing is free, and the Free plan stays free, with fair limits; for larger teams there is Cloud Pro. Ongoing costs go directly to your providers: Meta for every delivered WhatsApp template (price per country), your phone provider for call minutes. All prices and a calculator are on the costs page.
Your WhatsApp number and phone number run on your own accounts with Meta and your phone provider and stay yours. You can export your data at any time (CSV and snapshot), or move to your own server; it's the same software.
Create a free account, connect your line and WhatsApp, call once and press 1.
Questions? sales@the-y.at