The-Y is the platform of Thomas Nuri Yilmaz, BSc. This is where systems, partner projects and our own ventures are built — to make operational workflows clearer, more measurable and easier to steer. No tool-selling, no AI hype.
A concrete operational problem — support chaos, CRM gaps, manual work, no overview. The-Y builds the system that solves it.
You need a technical-operational partner. The-Y brings system-building, automation and operational structure — for equity, revenue share, retainer or a hybrid.
Own projects as systems and products, not side projects. kunden-support.at is the first — already live.
Since 01/09/2022 I have officially been Head of IT — in substance I work at CTO / digital-operations level. From first-level support and staff onboarding through project planning and presentation to complete IT and operations projects from idea to delivery, directly with owners and leadership.
I'm the interface between IT, leadership, support, marketing, sales and the day-to-day. My real strength: turning chaos into order — defining things cleanly, making losses visible, making numbers usable, and building systems so that clean profit can actually emerge.
No client names, no polished numbers — just what I really built and improved.
More areas of practice:
Later, nobody knows what was discussed.
If that person is out, the request is gone.
„Let me check" instead of a clear answer.
By the time someone reacts, they've bought elsewhere.
The same info typed three times — three sources of error.
Steering by gut feeling instead of by numbers.
The-Y builds the system layer that makes the process steerable — with whatever tool fits: existing systems, APIs, open source, automation, custom tools or ready-made platforms. The tool follows the process, not the other way around.
Tools as needed — existing systems, open source, automation, chat/ticketing platforms, APIs or custom tools. The tool follows the process, not the other way around.
An own venture from the hub: all customer requests in one system — WhatsApp, email, phone and form into a steerable support inbox, auto-routed, cleanly into the CRM, visible on the dashboard. Usable as a concrete offer for companies.
One concrete bottleneck, honestly assessed.
Process map, bottlenecks, costs & roadmap.
Bundle channels, route, clean up CRM, dashboard.
1–3 real systems go live in 90 days.
Your external digital/automation lead, ongoing.
System-building & delivery as a value contribution — instead of a plain invoice.
All amounts are guideline values, not fixed prices. Every project is assessed individually — depending on scope, goal, risk, existing systems, involvement, model and desired outcome. Whether client project, retainer, revenue share or partnership: what matters is long-term value, not a list price.
In a first call we take the time to properly understand your situation. Then we say honestly whether a Mini-Audit, a Sprint, a mandate or a partnership model makes sense.
