Transparency

Known Issues

We list known limitations openly. The-Y CRM is in an early Alpha — things change. Unfixed security issues are deliberately not listed here (see note at the bottom).

As of: 2026-09-02 · Phase: Alpha

Legal & commercial

ItemImpactStatus / workaround
Founder purchasePublic Founder purchase active: €10.00/month (total incl. any VAT), clean B2B checkout with company name, VAT ID and binding consent✅ Active (Alpha) · businesses only (B2B)
Founder scopeDefined (price, scope, reactivation, voluntary 14-day return right, hosting) — Terms §6✅ Released in v1.1.1; license key sent by email right away
Terms · DPA · Privacy · In-app termsReleased version v1.1.1 with immutable snapshot + SHA-256 in the Legal Archive✅ v1.1.1 released (2026-09-02)
Backup guaranteeAutomatic backups run, but during the Alpha there is no formal recovery commitmentAlso back up yourself via snapshot/CSV; binding backup policy from Beta (DPA Annex 3)

Product limitations

ItemImpactStatus / workaround
Security log without search/filter/export/paginationLimited traceabilityExpansion planned (Beta)
API keys without scopes/expiry/rotationCoarser access controlPlanned (Beta)
SMS send-only, no receivingIncoming SMS don't (yet) land in the inboxInbound SMS planned (Beta)
Meta channels (WhatsApp/Messenger/Instagram)A real live round-trip needs the customer's valid credentialsGuided setup
Registration/contact formNot fully accessible throughout (labels/required fields)Improvement planned

Documentation

ItemStatus
Guides for 2FA/recovery, security log, API keys/webhooks, export/deletion & backup are added. Open: dedicated detail guides for calendar/booking, tasks and CSAT/SLADocs keep being aligned with the feature set

Found a bug? Report it directly in the app via the feedback widget or at office@the-y.at. For security reasons we do not list unfixed security vulnerabilities here — only after they are fixed, in the Release Notes.