Transparency
Feature board
What's planned — filled by us and from user feedback. We deliberately name phases instead of dates and separate "planned" from "shipped".
As of: 2026-09-02 · Source: 👥 Team · 🙋 User feedback · Phase: Alpha
📋 Planned Beta
- Auto-routing / queues (rule-based ticket distribution)
- CSAT across all channels (not just email)
- Inbound SMS (incoming SMS in the inbox)
- Meta channels: choose your setup (via us or your own app)
- Deal pipeline & weighted forecast (expansion)
- Custom-field validation · import expansion
- Owner transfer (bulk) · credit-note / cancellation document
- Telephony: multi-DID per brand · holidays · video calls over the internet
- Native Gmail/Outlook connection (OAuth)
- API keys: scopes/expiry/rotation · webhook signatures/retry
- Security log: search/filter/export
- Session/device management · regenerate 2FA recovery codes
- Report export / email digest
- Formal availability/failover guarantee (backup guarantee)
🔄 In progress
- Detailed step-by-step guides (docs expansion, DE + EN)
- Stability & cloud operations — ongoing maturing toward Beta
✅ Shipped
- Lifetime licence: perpetual self-hosting licence as a one-time purchase (€240 in Alpha/Beta, €480 from Live)
- Redeem partner/promo codes (e.g. AppSumo) → licence key instantly in the app + by email
- Built-in phone system for all plans (Free up to 200 min/month)
- Public demo access (read-only tour)
- Self-hosting: license key + guide (available now)
- 2FA (TOTP) + QR + remember device
- Edit your own profile (name/email/password, self-service)
- Personal brand-visibility filter (focus on chosen brands)
- Security log (audit log)
- AI: auto-triage · KB deflection bot
- Account reset/delete · data export (CSV)
- Global fuzzy search · SLA pause
- Marketing + tracking · booking .ics
- HTML email frame · inbox channel switch
Have a wish? Submit it as a logged-in user via the feedback widget in the app (category "Feature") — feature requests from feedback appear here with 🙋. For general questions or security reports, reach us at office@the-y.at. We deliberately don't give dates; the order may change.
