Comparisons · As of 10 Oct 2026

The-Y CRM compared

Every comparison is honest: with the vendors' own prices and details, with sources – and with a section on when you're better off staying with the other tool.

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Zammad alternative – open-source ticketing system; phone only via an external phone system
Chatwoot alternative – open-source inbox; calls via Twilio, self-hosted only from Premium
osTicket alternative – open-source ticketing system for email and web forms
FreeScout alternative – open-source email help desk, features as modules
respond.io alternative – hosted messaging platform, no CRM of its own, no keypad IVR
Trengo alternative – hosted from €299 a month, telephony as an add-on
superchat alternative – hosted from €89 a month, 12-month minimum term
Bitrix24 alternative – large suite; self-hosting from €3,590
Freshdesk alternative – cloud help desk from €17 per agent a month; WhatsApp only in Freshdesk Omni, phone via Freshcaller

Every comparison is about the same The-Y CRM: one inbox for WhatsApp, email, phone, Facebook, Instagram, SMS and web chat, a built-in phone system, contacts, deals and invoices. Since version 1.1.24 (11 Oct 2026) also: finance up to the export for your tax advisor (no tax advice), Facebook and Instagram posts with a content calendar, answering comments, WhatsApp templates with a preview and installing it as an app on your phone. Try it without signing up: start your own demo.

Found an error? Write to office@the-y.at and we'll correct it right away. All product names mentioned are trademarks of their respective owners.