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Comparison · Kommo details as of 26 Oct 2026 · The-Y CRM 1.1.53

Kommo alternative with a phone system and CRM

Kommo – formerly amoCRM – is a hosted sales CRM built around chats: WhatsApp, Instagram, Facebook, Telegram and TikTok in one inbox, with pipelines, Salesbot and AI agents. If you mainly sell through messaging apps and want bots and AI from a single vendor, it serves you well. The-Y CRM is for teams whose customers also call – with a built-in phone system, deals and invoices in one tool, at a flat price: hosted by us with Cloud Pro (servers in Vienna) or self-hosted.

Try it in the cloud – freeTry the demoNo sales call, no credit card. Demo without sign-up. Free account: all features except your own branding, up to 3 users.

The difference in one sentence

At Kommo, telephony comes through connected providers such as Twilio or RingCentral; we didn't find a built-in phone system there. The-Y CRM is the phone system for your team – with IVR, queues, voicemail and calls in the browser, for WhatsApp calls too.

Why The-Y CRM exists

I'm Thomas Nuri Yilmaz, founder of The-Y, and until September 2026 I was Head of IT at Dove Touristik. In 2024 I faced exactly this question: I was looking for a ticketing system, tested osTicket, then Zammad, and found Chatwoot while searching for a respond.io alternative. I ran Zammad, Chatwoot and n8n myself. What I was missing was everything in one place: WhatsApp, phone and email in one inbox, with a phone system of its own. Today we at The-Y no longer work with any of these tools – we work with The-Y CRM.

Kommo and The-Y CRM compared

Kommo
The-Y CRM
Telephony for the team
~through third-party integrations (e.g. Twilio, RingCentral, Zadarma, CloudTalk): call from the lead card, call log in the client profile, with a recording depending on the provider, call report. A built-in phone system with IVR and queues not found
✓IVR, queues, voicemail, calls in the browser; WhatsApp calls in the phone system too (since 1.1.45)
Hosted
Base $25, Advanced $35, Pro $45 per user per month – billed in advance for at least 6 months ($150 / $210 / $270 per user) · Enterprise on request · plus taxes
€0 (Free, servers in Austria), up to 3 users · Cloud Pro: €20/month per company, all users and brands included (Alpha & Beta; €40 from Live) – more
Contract & billing
no monthly payment: a term of 6, 9, 12 or 24 months (longer terms discounted), the full amount up front. Renews automatically (can be turned off), charged 3 days before expiry; cancelling takes effect at the end of the term, no refund for the remaining time. Paid in US dollars by card or PayPal; per the terms, California law applies
Cloud Pro: monthly (€20) or yearly (€240), cancel at the end of the paid period · self-hosted: €10 a month or €240 one-time – then perpetual
Extra users
every user is a paid seat at the plan price, all on the same plan; extra seats prorated for the rest of the term. Free users can only view and chat in client profiles shared with them
self-hosted: whole team included · Cloud Pro: per company, all users and brands included
Free trial
~14 days with all Pro features, no credit card; after that you need a paid plan
✓permanently, up to 3 users, all features except your own branding
Self-hosting
not found
✓€0 with a free key (up to 3 users, Free limits) · no limits €10/month or €240 one-time, whole team
WhatsApp
✓on every plan via Meta's Cloud API, with your own Meta business portfolio; you pay Meta's fees to Meta, and according to the help center Kommo adds nothing on top. Numbers: Base 1 per user, Advanced 3 plus 1 per extra user, Pro unlimited. Works alongside the WhatsApp Business app (history of the last 30 days)
✓on every plan, including Free; no markup on Meta's fees; alongside the WhatsApp Business app (up to 180 days of history)
Channels
✓WhatsApp, Instagram, Facebook, Telegram, TikTok (1 account), Viber, Apple Business Messages, email, website chat; SMS through integrations (e.g. Twilio, RingCentral)
Email, WhatsApp, Instagram, Facebook Messenger, SMS, web chat, phone – one inbox
Deals, pipeline, invoices
~leads (deals) in up to 50 pipelines (Enterprise 100), contacts, companies, tasks, product catalogue, documents from templates; active leads per user: 2,500 / 5,000 / 10,000. Invoices through integrations (e.g. PayPal invoices from the lead card); dunning and an export for your tax advisor not found
✓contacts, companies, deals, pipeline, invoices, appointments; plus payments, open items, dunning, receipts and an export for your tax advisor (DATEV, BMD)
AI
AI credits per user per month included: 750 (Base), 1,250 (Advanced), 2,250 (Pro), unused credits expire; AI agents from Advanced (3, Pro 50); more credits can be bought
reply suggestions, WhatsApp templates with AI, flows from one sentence and reading booking confirmations – on your own AI key, you pay the AI provider directly; translation also without a key on our server in Vienna
Hosting
server location not stated; per the privacy policy, data – including client data – may be stored and processed in other countries, including the United States. Daily backups
Free on our servers in Austria or on your own server; Cloud Pro in Austria (Vienna data centre); no limits on your own server

Kommo (formerly amoCRM) according to its official pricing page, terms, refund policy, privacy policy and help center, accessed 26 Oct 2026 (sources below). Prices in US dollars as the pricing page shows them in Austria: per user per month with a 6-month term, billed in advance for the whole period, plus taxes. According to Kommo, monthly payment isn't available. Since 1 Sep 2026 the Base and Advanced prices depend on your billing country; according to Kommo, the Pro price stays the same. “Not found” means: not found in the official sources. Details on The-Y CRM as of version 1.1.53 (25 Oct 2026).

Stay with Kommo if …

  • you mainly sell through messaging apps and need Telegram, TikTok or Viber in the same inbox,
  • you want Salesbot and AI agents with AI credits included in the plan (from Advanced),
  • you want dedicated apps for Android and iOS – The-Y CRM is an installable web app, and push notifications are still a beta there,
  • you use many ready-made integrations from a marketplace (over 100, according to Kommo),
  • you don't want to use Alpha software – The-Y CRM is Alpha.

Choose The-Y CRM if …

  • your team makes its own calls and needs a phone system with IVR, queues and voicemail – right in the CRM, for WhatsApp calls too,
  • you want invoices with payments, open items, dunning and an export for your tax advisor in the same tool,
  • you'd rather pay monthly in euros than at least 6 months in advance in US dollars,
  • you'd rather pay a flat fee than per user: self-hosted €10 a month or €240 once, hosted with Cloud Pro €20 a month (all users and brands included),
  • you want your data in Austria (Cloud Pro, Vienna data centre) or on your own server.

Example: 5 people, WhatsApp and phone

Kommo Base, 5 users
$125
per month, plus taxes · 5 × $25; in advance for at least 6 months: $750
plus: telephony through a connected provider (e.g. Twilio or RingCentral) at its own cost. Salesbot, automations and AI agents only from Advanced
Kommo Advanced, 5 users
$175
per month, plus taxes · 5 × $35; in advance for at least 6 months: $1,050
with Salesbot, broadcasts and up to 3 AI agents. Plus: telephony through a connected provider (e.g. Twilio or RingCentral) at its own cost
The-Y CRM self-hosted
€10
per month – or €240 one-time
plus: a server (e.g. €14.50 net/month), a phone number, your own maintenance (backups). Phone system included. No server of your own? Cloud Pro: €20/month per company, all users and brands

With every tool, you pay Meta's WhatsApp fees and your call minutes to the respective provider; according to its help center Kommo adds nothing to Meta's fees, and neither does The-Y. Since 1 Oct 2026 Meta also charges for replies within the 24-hour window; the first 1,000 per number per month are free. Those 1,000 are Meta's free allowance – not to be confused with the limit of The-Y Free (1,000 outgoing messages per month across all channels). Kommo bills in US dollars; according to Kommo, 9-, 12- and 24-month terms are discounted. All the details, with a calculator for every country: What The-Y CRM really costs. For up to 3 people, The-Y Free (€0) is enough – in our cloud or self-hosted with a free key.

Don't want to run a server yourself? Take Cloud Pro.

We host The-Y CRM for you – one price per company, all users and brands included, 10 GB storage, updates and backups, servers in Austria (Vienna data centre). Messages and call minutes with no volume limits: WhatsApp, SMS, phone and AI run on your own accounts, and Meta and your providers bill you directly – with no markup. You can have up to 10 simultaneous calls.

€20 a month during Alpha and Beta – the price stays as long as your subscription runs without interruption; €40 from the Live release. Or €240 a year (€480 from Live). Incl. VAT, businesses only, cancel any time, effective at the end of the paid period.

How it works: create a free account, then book Cloud Pro in the app under Settings → License. You can take your data to your own server any time – it's the same software. Extra storage (+10 GB for €3 a month) and automation packs (€5 a month) can be added; custom quotas and prices on request: sales@the-y.at.

Start free, then book Cloud Pro

More Kommo alternatives compared

Short facts from our other comparisons: the smallest plan, WhatsApp and phone, each with the date we checked. Details and sources are on each page.

  • HubSpot: Starter €7 per seat per month billed annually (limited-time discount, €10 monthly); WhatsApp only from Professional (€90 per seat per month billed annually, onboarding required); calls from Starter, a phone menu (IVR) from Professional, minutes capped. As of 26 Oct 2026.
  • Bitrix24: Basic €49 a month billed annually (€69 monthly) for 5 users, flat per company; WhatsApp from Basic via Twilio, Edna.io or “Instant WhatsApp”, no Bitrix24 markup; phone system built in from Basic with queues and a 2-level IVR, your own number via a SIP connector for €49 a month. As of 10 Oct 2026.
  • respond.io: Starter $79 a month billed annually ($99 monthly) for 5 users; WhatsApp as a Meta partner with no markup on Meta's fees; no phone system of its own, calls via WhatsApp Calling or Telnyx, without keypad IVR or queue. As of 10 Oct 2026.
  • WATI: Growth €59 a month billed annually (€69 monthly) for 3 users, EU pricing; per WATI's rate card, marketing messages cost 60% more than Meta's list price; WhatsApp calls in the inbox from Growth, no phone system for regular phone numbers found. As of 15 Oct 2026.
  • superchat: Basic €89 a month, net, for 3 users with a 12-month minimum term; WhatsApp via the official API, Meta's fees passed on with no markup; telephony for staff isn't documented, an AI agent answers calls from Professional. As of 10 Oct 2026.

Test it in about 30 minutes

  1. Create a free account on crm.the-y.at.
  2. Connect a mailbox, WhatsApp number or phone – guides in the documentation.
  3. Invite your team and see if it fits. Contacts and companies can be imported via CSV.

Like it? Then move to your own server – free with a free key (same limits as Free) or without limits with the self-hosting licence (guide, server requirements) – or stay in our cloud and book Cloud Pro in the app for your whole company.

Start free now

Frequently asked questions

Can I self-host The-Y CRM?

Yes, with Docker on your own server – in two ways: free with a free key (created in the app after sign-up; the same limits as Free: 3 users, 1,000 outgoing messages across all channels and 200 outgoing call minutes per month, 2 simultaneous calls, 2 GB; no support, feedback during the Alpha is welcome) or without usage limits with the self-hosting licence for €10 a month or €240 one-time (during Alpha and Beta; from the Live release €20 or €480). The €10 and the €240 get you the same licence – one as a subscription, the other perpetual.

Is The-Y CRM also available hosted for more than 3 people?

Yes, with Cloud Pro: we host The-Y CRM for you in Austria (Vienna data centre) – unlimited users and brands included, 10 GB storage, updates and backups. It costs €20 a month during Alpha and Beta (the price stays as long as your subscription runs without interruption; €40 from the Live release) or €240 a year – incl. VAT, businesses only. Messages and call minutes have no volume limits, because WhatsApp, SMS, phone and AI run on your own accounts. You can have up to 10 simultaneous calls. Free in the cloud covers up to 3 users (1,000 outgoing messages across all channels and 200 outgoing call minutes per month, 2 simultaneous calls, 2 GB storage). You book Cloud Pro in the app under Settings → License; custom quotas on request at sales@the-y.at.

Kommo used to be called amoCRM – is it the same product?

Yes. According to the vendor, amoCRM has been called Kommo since October 2022. For existing accounts the main change was the address: yourbusiness.amocrm.com became yourbusiness.kommo.com. Today there are the Base, Advanced, Pro and Enterprise plans: $25, $35 and $45 per user per month, paid in advance for at least 6 months, plus taxes; Enterprise on request. So if you're looking for an amoCRM alternative, today you're comparing with Kommo.

Can I make calls with Kommo – what's different?

Kommo connects telephony through integrations, for example Twilio, RingCentral, Zadarma or CloudTalk. You then call from the lead card, calls are logged in the client profile – with a recording, depending on the provider – and a call report shows how much your team is on the phone. We didn't find a built-in phone system with IVR and queues in Kommo's documentation. In The-Y CRM the phone system for your team is built in: IVR, queues, voicemail, click-to-call in the browser and analytics – and since version 1.1.45 also for WhatsApp calls. All you need is a phone number from a telephony provider – currently sipgate, Zadarma or Twilio, more to follow.

What does WhatsApp cost?

The-Y charges nothing extra. You pay Meta's fees directly to Meta. Since 1 Oct 2026 Meta also charges for replies within the 24-hour window; the first 1,000 per number per month are free. Those 1,000 are Meta's free allowance – not to be confused with the limit of The-Y Free (1,000 outgoing messages per month across all channels). Details on the costs page.

Can I use my existing WhatsApp number?

Yes. If you already use the WhatsApp Business app, you can keep it: The-Y CRM connects the number via Meta's WhatsApp Business Platform as well, replies you send from your phone also appear in the CRM, and up to 180 days of history are imported. If the number runs in the personal WhatsApp app, you first switch it to the WhatsApp Business app or release it from WhatsApp – that's Meta's rule for the Business Platform and applies just the same with Zammad, Chatwoot or Twilio. The number stays yours.

What happens to my licence if The-Y ceases to exist?

Then all self-hosted installations – with a free key, a monthly licence or a lifetime licence – first get a final update that removes the licence check and all usage limits. After that they keep running for free, without limits and indefinitely; your data is on your server anyway. This is also in our Terms of Use. If you use Free or Cloud Pro in our cloud, you can export your data at any time.

Switching from Kommo – step by step

Each step takes about 5 to 10 minutes in The-Y. Moving the WhatsApp number can take longer – for example if the number's two-step PIN has to be switched off first. Export your data while your Kommo subscription is still running: according to Kommo, exports are available on any active plan.

  1. Bring your contacts (about 5–10 min): In Kommo, go to “Lists” → “Contacts” or “Companies”, click the three dots → “Export” and choose Excel or CSV. You export leads the same way under “Pipelines” → “All leads”; each file holds at most 500 leads, and Kommo splits larger exports. Only people with the export permission can export – admins can restrict it. In The-Y, under Contacts → “Import” you upload a CSV file, and the same works for companies and deals. A dry run first shows row by row what will be created or updated. Phone numbers are converted to international format so The-Y recognises customers when they message you on WhatsApp.
  2. Reconnect your email (about 5–10 min): Microsoft 365 and Outlook.com with “Connect with Microsoft”, no password needed; all other mailboxes via IMAP/SMTP. If you choose “Whole history”, The-Y also fetches the emails still in the mailbox's inbox. Guide →
  3. Phone via your SIP line (about 10 min): Add the line from your phone provider (currently sipgate, Zadarma or Twilio) and link your number to that line at the provider. The number stays with your provider. Guide →
  4. Move your WhatsApp number (about 5–10 min, plus any waiting time): With Kommo, the number already sits in your own Meta business portfolio. First log it out in Kommo (“Settings” → “Integrations” → “WhatsApp Business”) so messages no longer arrive there. Don't delete it in WhatsApp Manager – The-Y connects the same number from your Meta account. Then click “Connect WhatsApp” in The-Y and choose your business, your WhatsApp account and the number in Meta's window. If the number already has a two-step PIN, enter it afterwards in the “Existing PIN” field; if you don't know it, turn off two-step verification in WhatsApp Manager. After that the number runs on your own Meta account and Meta bills you directly. Guide →
  5. Swap the website chat (about 5–10 min): Replace the Kommo chat button code on your website with The-Y's web chat – with a chat link, QR code and guides for website builders. Guide →

What doesn't come along

  • Your chat history from Kommo – there is no import for it. The exception is email still in the mailbox (step 2).
  • Kommo only exports tasks as calendar files (iCal, Outlook, Google Calendar); you set up open tasks again in The-Y.
  • You set up salesbots, AI agents, templates and flows again in The-Y.

Seen enough? Try it yourself.

Click through the inbox, phone system and deals with sample data and see whether it suits your team better than Kommo – everything is deleted after 24 hours.

Try the demo – no sign-upBook a 20-minute setup with NuriStart free

Prefer to do it together? We set it up with you by video call – in your browser, nothing to install. Mon–Fri 10–12 and 14–17 (Vienna time).

More comparisons

Zammad · Chatwoot · osTicket · FreeScout · respond.io · Trengo · superchat · Bitrix24 · Freshdesk · WATI · Userlike · Zendesk · HubSpot · Aircall · WhatsApp Business with multiple users · Phone system for small business · All comparisons

Sources (as of 10/2026)

Kommo is a trademark of its respective owner. This comparison is independent and made to the best of our knowledge; please report errors to office@the-y.at and we'll correct them right away.