Your entire customer business in one system.
Omnichannel inbox, CRM & pipeline, a built-in phone system, automation, appointments, invoicing up to your tax advisor, marketing and team tools — more than just support, in one piece of software, also as an app on your phone. Free remains permanently free — in our cloud or on your own server; Paid without limits runs on your own server (self-hosting) and is available right away. New: Cloud Pro — we host it for you, one price per company, all users and brands included.
Demo = your own test environment with sample data: right away, no sign-up, for 24 hours — nothing goes out.
The-Y CRM comes from practice: as Head of IT, Nuri spent about four years setting up and running these companies' systems for customer contact and operations. Some of them still run there today. The-Y CRM grew out of that experience.
Dove Touristik
Marti Reisen
MartiGo
Avusturya Cenaze Fonu
Damak
Digiturk
What Nuri set up there
“Companies want everything in one tool, and it has to guide them through the setup. Otherwise they need someone like me for years to deal with Meta support, setups, hosting and security. That’s why The-Y CRM exists.”Nuri · Founder of The-Y
Not just a support tool. Your entire customer operation.
Other tools cover a single channel. The-Y CRM connects communication, CRM, telephony, workflows and team — from the first inquiry to the invoice.
One inbox, one workflow, one customer view.
All channels in one inbox.
CRM, phone system, invoicing, marketing & team — in the same system.
Less manual work, more overview.
From the first WhatsApp to the paid invoice — in one tool.
- Issue an invoice — search the customer, add line items; your country's mandatory details are checked first.
- Record the payment — by hand or via bank statement; open items show what's overdue.
- Send a reminder — at the push of a button or automatically, with the invoice PDF attached.
- Collect receipts — upload or forward; with your own AI key, photos are read too.
- Close the month — monthly package for your tax advisor; corrections afterwards via credit note or reversal.
Test the DATEV and BMD export with your tax advisor once before first use. Finance guide →
Build templates, watch your number, plan posts, answer comments.
- Meta hub — a traffic light per number, Facebook Page and Instagram account; do whatever Meta allows right in the CRM.
- Welcome & QR codes — welcome text and conversation starters for the first chat, QR codes with pre-filled text for flyers and shop windows.
- Another number — create it, get the code by SMS or call, set a PIN — without the Meta pop-up.
- Sending status visible — Messenger and Instagram replies go through your connected Page; if Meta rejects a message, “⚠ not delivered” and the reason appear next to it.
Meta hub guide → · WhatsApp templates → · Posts & comments →
Like an app on your phone — and try it out first.
- Open crm.the-y.at/demo — no sign-up, no credit card.
- Your own test environment — sample data: conversations, deals, invoices, appointments, posts.
- Try everything — emails, WhatsApp, SMS, calls and posts are only simulated.
Start free, use Cloud Pro for your whole company, or host it yourself.
The Free version is permanently free (in The-Y’s cloud or on your own server with a free key). Cloud Pro: we host it for you, all users and brands included, for €20/month per company (Alpha & Beta). Prefer your own server? Lock in the Founder price of €10/month for good now — or buy the lifetime licence once for €240 (Alpha & Beta) instead of €480 later.
Free
Permanently free — in our cloud or on your own server. For solo businesses & small teams.
NewCloud Pro · Hosted
We host The-Y CRM for you — all users and brands included. You don't pay per head: one price for your whole company.
Founder pricePaid · Self-Hosted
Everything without limits — on your own server. Lock in the Founder price now and keep it forever.
One-time purchaseLifetime · Self-Hosted
Pay once, use for good: a perpetual licence for The-Y CRM on your own server — all modules, no usage limits, updates included.
What else you pay — WhatsApp per Meta's rate card, SMS, phone, AI and server: every cost disclosed, with a calculator for every country →
Alpha note: The-Y CRM is in an early test phase. Automatic backups are running; a formal availability/failover guarantee arrives in the Beta — please still back up important data yourself during the Alpha. Prices and usage limits may still change; the once-secured Founder price stays forever, the lifetime licence never expires, and the Cloud Pro price stays as long as your subscription runs without interruption. The Alpha terms apply.
Alpha → Beta → Live.
We go live honestly and step by step. You always know where we stand.
Try free & help shape it
- Free, Cloud Pro & Paid/Self-Hosted available
- Built-in phone system for everyone
- €10 Founder price (B2B) — lockable forever
- Automatic backups · feedback goes straight in
Stable & extensible
- Higher availability (failover)
- Maturity phase — stability & polish
- Founder price still lockable
- Feature requests possible
Mature
- Stable regular operation
- Full feature set
- Free: bug reports · Founder/Paid: bug & feature requests
Your Founder price
- Locked once = permanent
- Even after price increases
- Thanks to early supporters
Here's how to start.
Register free on crm.the-y.at — no credit card.
Connect channels, invite your team, set brand & templates.
Bundle inquiries, automate, steer from the dashboard.
We set up The-Y CRM for you, for free.
Meta menus, phone settings, mailbox details: you don't have to click through all of that on your own. Nuri sets up The-Y CRM together with you. The goal: by the end, WhatsApp, calls, emails and web chat arrive in one inbox, and everyone on your team can see who is answering what.
- WhatsApp – connect your business number. You can keep the WhatsApp Business app on your phone.
- Phone – connect your number and your phone provider. Plus a greeting while it rings, forwarding to your mobile, and missed calls you can win back via WhatsApp.
- Mailbox – your business address (e.g. office@…) as a shared inbox for the team.
- Web chat – the chat window on your website. If an agency runs your site, we send them the code and a short guide.
Round 1: 10 of 10 spots left · as of 8 Nov 2026
We give out spots in rounds of 10 businesses. A spot is taken as soon as your appointment is fixed. When a round is full, the next one starts.
Honestly: The-Y CRM is in alpha, features still change. Meta reviews some steps itself, for example your WhatsApp display name. That can take a few days.
From practice.
Until September 2026 I was Head of IT at several companies for about four years, ranging from travel agencies and customer service to restaurants, and responsible for testing new tools there. The-Y CRM grew out of what I needed there. I tested it in these businesses (names used with permission from management):
Martireisen
WhatsApp, email and phone in one shared inbox, plus customer contacts, invoices and automations. What helped most was that inquiries from all channels end up in one place, with the customer data right next to them. Recurring admin work can be automated.
Dove-touristik
Email inbox, campaigns and automations. Email handling and marketing sit in one system, and recurring processes run on their own.
MartiGo
Email, WhatsApp, phone system, contacts, campaigns and automations. Several channels in one system, with CRM and automations built right in.
Digiturk
Email, WhatsApp, phone system, contacts, campaigns, invoices and automations. Customer service and marketing are connected; communication, customer data and invoices sit in one system.
ACF
Email, WhatsApp, phone system and contacts. Inquiries from members come in through several channels and can be handled in one place, and the contacts stay easy to keep track of.
Damak
For reservations and orders by phone, it does the job. A restaurant hardly needs the CRM features day to day.
— Thomas Nuri Yilmaz, founder of The-Y CRM
Common questions about the Alpha.
Is The-Y CRM free?
The Free version is permanently free (in The-Y’s cloud or on your own server with a free key) — with fair usage limits (currently 1000 outgoing messages/month incl. WhatsApp & SMS, 3 users, 1 brand, 2 GB; system emails don't count). No credit card needed.
What does "Alpha" mean — and how safe is my data?
The-Y CRM is in an early test phase; features may still change. Automatic backups are already running (including the version we host), and a formal failover arrives in the Beta. Please still back up important data yourself during the Alpha and don't use it as your only store for business-critical data.
What does the 10-euro Founder price get me?
If you secure the Founder price now (€10/month, only during Alpha/Beta), you keep it forever — even after the regular €20/month. Founder is the Paid plan: all modules unlimited, plus a self-hosting license key right away. No account needed — you buy it right here.
What is the lifetime licence?
A perpetual self-hosting licence for The-Y CRM for a one-time payment: €240 during Alpha & Beta, €480 from the Live release (incl. VAT, B2B). It includes all modules without usage limits on your own server (1 company, 1 installation) plus updates and security fixes for as long as we provide them. Not included: hosting — your hosted account on crm.the-y.at stays on Free. Prefer paying monthly? Take the Founder price (the same self-hosting licence as a subscription).
What is Cloud Pro?
The paid version of The-Y CRM that we host for you — for teams that don't want to run a server of their own. Unlimited users and brands included, 10 GB storage, automation with unlimited flows and a fixed hourly quota, updates and backups; the servers are in Austria (Vienna data centre). Outgoing messages and call minutes have no volume limits, because WhatsApp, SMS, phone and AI run on your own accounts — Meta and your providers bill you directly, we add no markup. You can have up to 10 simultaneous calls. Price: €20/month during Alpha & Beta (stays as long as your subscription runs without interruption), €40/month from the Live release; or €240/year (12 × €20; €480 from Live). Incl. VAT, businesses only (B2B), cancel any time, effective at the end of the paid period. Prepaid add-ons: storage +10 GB for €3/month and automation packs for €5/month, in any quantity. How to book: sign up for free, then book Cloud Pro in the app under Settings → License. You can take your data to your own server any time — it's the same software as self-hosting. Custom quotas and prices on request: sales@the-y.at.
Is the built-in phone system usable?
Yes. The built-in phone system (IVR, queues, voicemail, click-to-call, analytics) is available to everyone — up to 200 outgoing call minutes/month and 2 simultaneous calls on Free; no minute limit on Cloud Pro, with up to 10 simultaneous calls; no plan limit on Paid. For outbound external calls you connect your own SIP line (we guide you through the setup).
Can I self-host it?
Yes, right away, with Docker on your own server — in two ways: free with a free key (after signing up, under Settings → License; same limits as Free, no support) or without limits with the Paid/Founder purchase (license key + guide). Same feature set as in the cloud. We host the Free account and Cloud Pro on crm.the-y.at. For server sizing, see the server requirements.
Can I try The-Y CRM without signing up?
Yes. At crm.the-y.at/demo your own test environment with sample data starts right away. You are the admin and may create, change and delete anything; emails, WhatsApp, SMS, calls and posts are only simulated. After 24 hours everything is deleted and not carried over when you sign up. More about the demo →
Is there a mobile app?
Yes, as an installable web app for Android and iPhone: its own icon on the home screen, no browser bar, with a bottom navigation bar, chat view and softphone. Only program files are stored, never customer data. New messages and missed calls can come to your phone as push notifications if you like (beta; iPhone and iPad from iOS 16.4 in the installed app). How to install the app →
Does The-Y CRM replace my tax advisor?
No. The-Y CRM creates records and overviews: invoices, payments, receipts, income & expenses, a VAT preview and a monthly package for your tax advisor (ZIP, DATEV, BMD). It is not tax advice and submits nothing to the tax office. You are responsible for your records and returns. Finance guide →
Where is my data stored?
On our server in Vienna, Austria (netcup, Vienna data centre) – the same for Free and Cloud Pro, GDPR-aligned; backups go encrypted to a separate location in Austria (see the DPA). External services you connect yourself (e.g. WhatsApp, email, SMS, AI) process data under their own terms. Self-hosting is available right away (full data control).
How do I cancel? Can I stop anytime?
Yes. The Free version doesn't tie you down — you can delete your account yourself anytime (first you download a full export of your invoices and receipts — you have to keep those). You cancel the Founder subscription (€10.00/month) yourself in the secure customer portal (enter your email) or via the "Manage & cancel subscription" button in the app; if you need help, email office@the-y.at. Cancelling stops any further payment. Your once-secured Founder price stays reserved for you forever — you can come back later at the same price. You can cancel Cloud Pro any time, effective at the end of the paid period. On request, we delete your account and data completely.
Start free forever.
Test all modules, give feedback and — if you like — lock in the Founder price forever.